Privacy policy
Association Management Experts
Journee Consulting Pty Ltd trading as Association Management Experts ("AME", "we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose and safeguard information when you use our website and services.
1. Information we collect
We collect the following types of information:
1.1 Personal information
When you interact with us, we may collect personal information such as, but not limited to:
Name
Email address
Phone number
Organisation details
Payment information (for purchases)
1.2 Business and operational data
When delivering agreed services, we access and store information on behalf of associations. Depending on the services provided, this includes:
Member information held on behalf of your association
Association operating systems and operational records, including financial information and records
1.3 Automatically collected data
When visiting our website, we may collect:
IP address
Browser type
Device information
Cookies and tracking data (see Section 6 for details)
2. How we use your information
We use collected information to:
Provide and improve our services
Process transactions and send invoices
Respond to enquiries and support requests
Enhance your user experience
Comply with legal obligations
3. Sharing your information
We do not sell or rent your personal data. However, we may share information in the following cases:
Service providers: With third-party vendors assisting in payment processing, technical support, and hosting services
Legal requirements: When required by law or in response to legal proceedings
Business transfers: In case of a merger, acquisition, or company restructuring
4. Data security
Data handling arrangements are agreed with each client based on its requirements and the services provided, including authorised access, approved storage platforms, retention and the return or deletion of information. Our minimum security requirements for systems used to access or store client information are secure platforms and two-factor authentication. Client-specific arrangements must meet these minimum requirements. No method of data transmission over the internet is completely secure. Users are responsible for safeguarding their login credentials.
5. Data retention
We retain personal information as long as necessary for service provision, compliance with legal requirements, or resolving disputes.
6. Cookies and tracking
Our website uses cookies to enhance user experience. You may modify your browser settings to disable cookies, but this may affect functionality.
7. Your rights and choices
Depending on applicable laws, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent for data processing
Lodge a complaint with a data protection authority
To request access to or correction of your personal information, or to make a privacy enquiry, contact info@associationmanagement.com.au.
8. Third-party links
Our website may contain links to third-party services. We are not responsible for their privacy practices and recommend reviewing their policies separately.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
10. Contact us
For questions about this Privacy Policy or your data, please contact: Association Management Experts
Email
Phone
This Privacy Policy ensures transparency in how we handle data while protecting the privacy of our clients and users.
Last updated: 20 October 2026.
