The Finance Brokers Association of Australasia (FBAA)

About

The Finance Brokers Association of Australia (FBAA) is one of Australia's leading professional associations for finance and mortgage brokers, providing advocacy, education, compliance support and professional development to its members.

FBAA engaged AME to lead a digital transformation project, replacing a highly customised software platform that had become costly to maintain and no longer met the Association's operational needs. Our role was to review existing workflows, identify system requirements, manage the software selection process, and oversee the implementation of a new off-the-shelf solution.

Challenge

FBAA's existing custom-built software had become expensive to maintain, difficult to enhance and increasingly misaligned with the Association's evolving operational requirements. The challenge was to identify a modern, commercially supported platform that met the Association's needs while minimising implementation risk and ensuring continuity of operations.

Features

This engagement focused on selecting the right technology and delivering a structured, low-risk digital transformation.

Business Process Review
Mapped existing workflows, identified operational requirements and documented opportunities to improve efficiency before selecting a new software platform.

Software Selection & Procurement
Managed the end-to-end software evaluation process, preparing requirements, assessing vendors and recommending the solution that best aligned with the Association's operational and strategic needs.

Implementation & Change Management
Conducted business process mapping and risk assessments, coordinated stakeholders and project managed the implementation to support a smooth transition to the new platform.